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The ABC’s of Supervising Others


Soft skills training >Human Resources, Supervisors and Managers Training Library>The ABC’s of Supervising Others
The ABC’s of Supervising Others  
This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss - whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.  
Course Objective  
Help clarify roles and responsibilities of the new job  
Adjust to the new role with confidence and an assurance you can handle the position  
Develop your communication skills in listening, asking questions and giving feedback to employees  
Develop a technique for making sure you give employees instructions that are clear and understood  
Identify some techniques to deal with employee challenges such as squabbles, complaints and laziness  
Recognize the importance of being visible and available to employees  
Understand the importance of developing good relationships with employees and peers, so you are seen  
  as fair and consistent.  
Duration: 1 days  
Workshop topics:  
Introductions, Objectives, Agenda  
Pre-assignment discussion  
Getting started as a new boss  
Establishing authority  
Practical tips on handling your responsibilities  
Identifying priorities  
The communication skills you need  
Reconnect and feedback-30 minutes  
Dealing with employee concerns  
How to work with others  
Mistakes to avoid  
Supervisory success  
Review, Action plan, Evaluation  
The materials that participant will receive include:  
Student work book  
Classroom Exercise and Case study-Decision making and problem solving scenarios (these exercises are  
in the student workbook)  
Hand outs-certificate of achievement  
Recommended reading book list  
Class evaluation  


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