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Soft skills training > Career Development Training > Conflict Resolution: Dealing with Difficult People
Conflict Resolution: Dealing with Difficult People  

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people.  They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.  This 1 day workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

Objectives :  

Recognize how your own attitudes and actions impact on others.


Find new and effective techniques for managing negative emotions


Develop coping strategies for dealing with difficult people and difficult situations


Identify those times when you have the right to walk away from a difficult situation

Duration: 1 days  
Workshop topics:  
Interactions with others  
Reciprocal relationships  
The miracle of dialogue  
Managing your anger  
Managing other people’s anger  
Turning bad apples into good apples  
The materials that participant will receive include:  
Student work book  
Classroom Exercises and Case study- Decision making and problem solving scenarios (these exercises are in the student workbook)  
Hand outs-  Certificate of achievement  
Recommended reading book list  
Class evaluation  


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