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Soft skills training > Career Development Training >Communication Strategies
Communication Strategies  

This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.  Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and get a handle on how to better manage ourselves for a professional image.

Course Objective  
Identify common communication problems that may be holding you back.  
Develop skills in asking questions that give you information you need  
Learn what your non-verbal messages are telling others  
Develop skills in listening actively and empathetically to others  
Learn how to firmly stand your ground and make your feelings heard  
Enhance your ability to handle difficult situations without being manipulated  
Be more aware of six critical elements of our communication with others.  
Duration: 2 days  
Workshop topics:  
Defining Good Communication  
Questioning Techniques  
Listening Techniques   
Six Elements of Our Communication with Others  
Five Approaches to Interpersonal Relationships  
Persuading Others  
Managing Stress  
Personal action plan  
The materials that participant will receive include:  
Student work book  
Classroom Exercise and Case study-Decision making and problem solving scenarios (these exercises are in the student workbook)  
Hand outs-certificate of achievement  
Recommended reading book list  
Class evaluation  


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