| Soft skills training > Career Development Training >Communication Strategies |
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| Communication Strategies |
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This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and get a handle on how to better manage ourselves for a professional image. |
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| Course Objective |
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Identify common communication problems that may be holding you back. |
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Develop skills in asking questions that give you information you need |
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Learn what your non-verbal messages are telling others |
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Develop skills in listening actively and empathetically to others |
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Learn how to firmly stand your ground and make your feelings heard |
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Enhance your ability to handle difficult situations without being manipulated |
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Be more aware of six critical elements of our communication with others. |
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| Duration: 2 days |
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| Workshop topics: |
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Defining Good Communication |
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Questioning Techniques |
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Listening Techniques |
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Six Elements of Our Communication with Others |
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Five Approaches to Interpersonal Relationships |
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Assertiveness |
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Persuading Others |
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Managing Stress |
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Personal action plan |
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| The materials that participant will receive include: |
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Student work book |
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Classroom Exercise and Case study-Decision making and problem solving scenarios (these exercises are in the student workbook) |
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Hand outs-certificate of achievement |
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Recommended reading book list |
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Class evaluation |
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