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Soft skills training>Human Resources, Supervisors and Managers Training Library >Problem Solving and Desision Making
Problem Solving & Decision Making  
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.  
Course Objective  
Increase your awareness of problem solving steps and problem-solving tools  
Distinguish root cause from symptoms to identify the right solution for the right problem  
Improve your problem-solving and decision making skills through identifying your own problem-solving style  
Improve your ability to participate in and communicate about a collaborative problem-solving process  
Recognize the top ten rules of good decision making  
Duration: 1 days  
Workshop topics:  
Practical application in problem solving  
Define a “problem”  
Describe the ideal problem solver  
Identify the types of problems encountered  
The Problem Solving Model  
Using fishbone analysis  
Problem-Solving Toolkit  
Facts vs. Information  
10 Ingredients for Good Decision Making  
Gradients of Agreement  
The Decision-Making Process  
Decision-Making Traps  
Problems as Given/Problems as Understood  
Asking Basic Questions  
Types of decisions (including bad ones!)  
Implementing a Decision  
The materials that participant will receive include:  
Student work book  
Classroom Exercise and Case study-Decision making and problem solving scenarios (these exercises are in the student workbook)  
Hand outs-certificate of achievement  
Recommended reading book list  
Class evaluation  


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